
The Customer is Not Always Right: Why Healthcare is Different
“The customer is always right” doesn’t apply in healthcare. Patient-centered care isn’t about giving patients everything they ask for—it’s about partnering with them to make the safest, most evidence-based decisions. Sometimes the most important prescription is the confidence to say, ‘This isn’t the best choice for you—and here’s why.’ Learn more about navigating challenging patient conversations and evidence-based prescribing in Dr. Shannon Trotter’s latest discussion with Dr. Jim Del Rosso.

